Areas of Expertise
🌐 Create responsive websites on Wix and Shopify, tailored for search engine optimization (SEO) and prioritizing an exceptional user experience (UX) and web accessibility.
🌐 Optimize webpages by streamlining content layout and structure to achieve both user and business goals.
🎨 Manage the design phase of projects and actively contribute to generating alternative solutions to enhance design optimization.
🎨 Create effective and accessible visual design assets while maintaining brand consistency, such as content creation, communication materials, event collateral, business documents, and PowerPoint presentations.
🗃️ Prioritize and organize multiple projects throughout the year to ensure deadlines are hit; build project management plans; coordinate project management activities, resources, meetings, and information with stakeholders.
🗃️ Prepare business documents, such as proposals, reports, presentations and brochures by editing, proofreading, and formatting them on Google Workspace and Microsoft 365 (Word, Excel, PowerPoint) and Adobe InDesign.
⚙️ Coordinate the end-to-end e-commerce experience and operations: Shopify management, inventory tracking, optimization, product merchandising, and customer service.
⚙️ Create and manage customer relationship management (CRM) databases within HubSpot, while also establishing automated workflows to enhance the scalability of marketing initiatives.
⚙️ Manage and organize digital files in offline and cloud storage.
⚙️ Provide technical support, and assist with troubleshooting and connectivity issues.
⚙️ Review and reprocess website images to ensure web optimization.
⚙️ Source best-in-class technology providers customized to your preferences, requirements, and budget.
🤖 Improve efficiency, accuracy, and digital assistance through the application of AI technology.
Select Work History
Creative Digital Specialist
2021 - Present
Impact Resolutions Ltd.
Project Management and Creative Concepts, Design and Brand Alignment, Business Document Preparation, Effective Communication and Timely Delivery, Progress Reporting and Documentation, Website Management, Technical Support and Optimization
E-commerce Designer & Coordinator
2020
Multiple Companies
Website Development, Product Management, Creative Coordination, Marketing and Campaigns, Customer Service
Investor Relations Project Coordinator
2019 - 2020
Western Wealth Capital Management Ltd.
Project Scheduling and Coordination, Project Communication, Vendor Management and Budgeting, Event Logistics and Budget Oversight, Philanthropic Initiatives and Team Building, Commissions and Reports, Legal Documentation
Office Coordinator
2018 - 2019
Western Wealth Capital Management Ltd.
Efficient Office Administration, Event Coordination, Vendor Communication and Negotiation, Schedule and Communication Management, HR Support and Data Tracking, Training and Documentation
Manager | Graphic Designer
2017 - 2018
Shaktea
Retail Operations Enhancement and Implementation, Event Coordination and Customization, Creative Asset Design, Community Brand Awareness, Social Media Management, Team Supervision
Scheduling Coordinator
2016 - 2017
International Crowd Management Ltd.
Deployment Management, Effective Communication, Hiring and Onboarding, General Administration, Employee Support
User Experience Designer | Project Manager
2016
WhenThen Kids
Project Management, User Research, Content Strategy, Wireframing, Rapid Prototyping, Digital Prototyping, Usability Testing, User Interface Design, Graphic Design, Problem Solving, Organizational, Teamwork, Collaboration, Presentation
User Experience Designer | Project Manager
2016
Rise Women's Legal Centre
Project Management, User Research, Copy Writing, Content Strategy, Wireframing, Rapid Prototyping, Digital Prototyping, Usability Testing, User Interface Design, Graphic Design, Problem Solving, Organizational, Teamwork, Collaboration, Presentation
General Manager
2011 - 2014
Teavana (Starbucks)
Retail Management, Customer-centric Sales, Proactive Problem Solving, Payroll Budgeting and Scheduling, Recruitment, Training, Coaching, General Administration
Select Education & Self-Development
Anti-Racism (MOOC)
2024
British Columbia Institute of Technology (BCIT)
Social Impact of Technology (MOOC)
2023
British Columbia Institute of Technology (BCIT)
Accessibility Specialist Certification
2022
Wix
Illustrator 2021 Essential Training
2021
Lynda.com (LinkedIn Learning)
Project Management Basics
2021
Project Management Institute
InDesign 2021 Essential Training
2021
Lynda.com (LinkedIn Learning)
Photoshop 2021 Essential Training
2021
Lynda.com (LinkedIn Learning)
Digital Marketing Certificate
2020
Alacrity Canada
Content Marketing Fundamentals
2017
Lynda.com (LinkedIn Learning)
User Experience Designer Diploma
2016
RED Academy
General Manager Training
2014
Teavana (Starbucks)